Everything you need to master DokanGo
Complete guides for business owners — from setup and product management to accounting and advanced features. Learn at your own pace with step-by-step instructions.
Getting Started
Set up your store in 5 minutes with our guided wizard
First-Time Setup Wizard
When you log in for the first time, our friendly setup wizard guides you through 4 simple steps:
Step 1: Store Identity
- Enter your store name in English and Bangla
- Write a short description of your business
- Upload your store logo
Step 2: Contact Information
- Add your phone number and email
- Enter your physical address (if you have one)
Step 3: Payment Details
- Add your bKash, Nagad, and Rocket numbers
- Write instructions for customers on how to send payment
Step 4: Store Preferences
- Choose whether email is required at checkout
- Enable or disable guest checkout
- Set up Cash on Delivery options
✨ That's it! Your store is ready to start accepting orders.
Guided Tours
Every page in the admin panel has an interactive tour that shows you exactly what each button does. Just click the help icon and follow along—it's like having a personal trainer for your online store.
Language Options
You can run your store in:
- English only
- Bangla only
- Both languages (customers can switch with one click)
The admin panel always shows both languages so you can manage content in English and Bangla simultaneously.
Your Online Store
Beautiful, mobile-friendly storefront for your customers
Home Page Features
Banner Carousel
Rotating promotional banners with clickable links. Control order and visibility.
Flash Sale Section
Prominent display with countdown timer when flash sale is active.
Featured Products
Handpick products to showcase. Perfect for bestsellers or new arrivals.
Recent Products
Automatically shows latest products. Keeps store looking fresh.
Product Catalog
- Easy Browsing: Clean grid with large images, category filters, search (EN & BN), price range filter
- Smart Search: Instant suggestions as customers type, searches both languages
- Pagination: 24 products per page with easy navigation
Product Details Page
Each product page includes:
- Image gallery with zoom and thumbnail navigation
- Bilingual name and description
- Price with sale price display
- Stock status and low stock warnings
- Color variants with visual swatches
- Quantity selector with stock limits
- Add to Cart and Buy Now buttons
- Similar products carousel
Shopping Cart & Checkout
Cart Features:
- Sliding cart drawer with instant updates
- Adjust quantities with +/- buttons
- Cart persists even if browser closes
One-Page Checkout:
- Guest checkout (no account required)
- Auto-fill for registered customers
- Bangladesh address format (Division → District → Upazila → Thana)
- Promo code application
- bKash, Nagad, Rocket, or Cash on Delivery
Admin Panel
Complete business management dashboard
Dashboard Overview
When you log in, you immediately see:
Quick Statistics
Total orders, revenue, customers, and products at a glance.
Revenue Chart
Visual graph showing sales over time. Spot trends instantly.
Recent Orders
Latest orders with status and quick action buttons.
Low Stock Alerts
Products running low automatically highlighted.
Product Management
Adding Products
Fill in a simple form with:
- Product name (English and Bangla)
- Description (English and Bangla)
- Price and optional sale price
- Multiple photos (drag and drop)
- Category selection
- Stock quantity
- Featured toggle (for home page)
- Cost price (for profit tracking)
Product Variants
Sell products with multiple options (colors, sizes, storage, etc.):
- Choose up to 3 options (e.g., Color, Size, Storage)
- Add values for each option (e.g., Red, Blue, Green)
- System automatically creates all combinations
- Set individual prices and stock for each variant
Example: T-shirt with 3 colors × 4 sizes = 12 variants automatically created
Order Management
View and manage all orders with powerful filtering and search:
- Filter by status (Pending, Confirmed, Shipped, Delivered, Cancelled, Returned)
- Filter by payment status (Paid / Unpaid)
- Search by order number, customer name, or phone
- Unpaid orders queue with badge counter
- One-click status updates
- Manual order creation (for phone/WhatsApp sales)
- Return & exchange management (11 resolution types)
Fraud Order Detection
Protect your business with intelligent fraud detection that automatically flags suspicious orders:
Automatic Risk Scoring:
- Multiple orders from same phone: Detects if a phone number places many orders in short time
- High-value first orders: Flags unusually large orders from new customers
- Mismatched information: Identifies inconsistent customer details
- Suspicious patterns: Learns from your return history to spot risky orders
- Visual alerts: High-risk orders highlighted in red with warning badges
- Risk score: Each order gets a score (Low, Medium, High) based on multiple factors
Smart Protection: The system learns from your business patterns. You decide whether to fulfill or cancel flagged orders.
Settings & Configuration
Store Identity
Update name, description, and logo anytime.
Payment Configuration
Update bKash, Nagad, Rocket numbers and instructions.
Checkout Rules
Email requirements, guest checkout, out-of-stock orders.
Language Settings
Enable bilingual mode or lock to single language.
Mobile-Optimized Admin
Manage your store from your phone with:
- Sticky bottom navigation (mobile dock)
- Quick access to Dashboard, Products, Orders, Settings
- Fully responsive design—everything works on phone
Marketing & Promotions
Flash sales, promo codes, and banner management
Flash Sales
Create urgency and boost sales with time-limited flash sales:
Features
- Set start and end dates/times
- Countdown timer on storefront
- Automatic activation and deactivation
- Add multiple products with discounted prices
- Prominent display on home page when active
- Bilingual titles and descriptions
Promo Codes
Reward customers and drive conversions with flexible discount codes:
Discount Types
- Percentage off (e.g., 20% off)
- Fixed amount (e.g., ৳500 off)
- Free shipping
Advanced Options
- Minimum order value requirement
- Usage limits (total and per customer)
- Expiration dates
Banner Management
Create eye-catching promotional banners for your home page:
- Upload custom banner images
- Add clickable links to products or categories
- Control display order with drag-and-drop
- Show/hide banners without deleting
- Automatic carousel rotation
Meta Pixel Integration
Track conversions and optimize Facebook/Instagram ads:
Automatic Event Tracking:
- PageView — Every page visit
- ViewContent — Product page views
- AddToCart — Items added to cart
- InitiateCheckout — Checkout started
- Purchase — Order completed
Just add your Pixel ID in settings—tracking starts automatically.
Financial Management
Automatic accounting with 20+ reports
Zero-Entry Accounting
You never manually create accounting entries. The system automatically records every financial transaction:
When Order Delivered
Automatically records revenue, cost of goods sold, and updates inventory.
When Order Returned
Reverses revenue, restores inventory, and records delivery losses.
When Expense Added
Records expense and reduces cash balance automatically.
Always Balanced
Double-entry bookkeeping ensures debits always equal credits.
Two Modes: Basic & Advanced
Basic Mode (Default)
For business owners without accounting knowledge:
- Simple terminology ("Money In" instead of "Revenue")
- 6 essential business reports
- Focus on profit and cash flow
Advanced Mode
For accountants or accounting-aware owners:
- Professional accounting terminology
- All 9 comprehensive reports
- Journal entries and general ledger access
- Balance Sheet and Trial Balance
- PDF and Excel export
Key Reports
Profit & Loss Statement
Shows revenue, expenses, and profit. See exactly how much money you're making.
Cash Flow Statement
Track money across bKash, Nagad, Rocket, and COD. Know where your cash is.
Product Profitability
See which products make the most profit. Includes delivery costs and ad spend allocation.
Return Loss Analysis
Understand how much money you're losing to returns and delivery fees.
Ad Spend ROI
Measure marketing effectiveness. See revenue generated per taka spent on ads.
Courier Performance
Compare delivery success rates across Steadfast, manual delivery, and other couriers.
Expense Management
Track all business expenses with 9 predefined categories:
Geographic Profitability
See which areas of Bangladesh are most profitable:
- Interactive map showing profit by district
- Delivery success rates by location
- Return rates by area
- Identify high-value customer locations
Delivery & Courier
Steadfast integration and order fulfillment
Steadfast Courier Integration
Seamlessly send orders to Steadfast courier with one click:
Setup
- Get API credentials from Steadfast
- Add API Key and Secret in Settings
- Start sending orders instantly
Features
- One-click order submission
- Automatic tracking code generation
- Real-time status updates via webhook
- Bulk order submission
- Delivery performance tracking
Manual Delivery
For orders you deliver yourself or use other couriers:
- Mark orders as shipped manually
- Add custom tracking information
- System automatically tracks as "Manual" delivery
- Performance metrics included in reports
Delivery Analytics
Track and compare courier performance:
Success Rates
See delivery success percentage for each courier.
Return Rates
Identify which couriers have higher return rates.
Average Delivery Time
Compare how fast each courier delivers.
Cost Analysis
Total fees paid and cost per successful delivery.
Return & Exchange Management
Handle 11 types of order issues with the Resolution System:
All resolutions automatically update inventory and accounting—no manual work needed.
Customer Management
Manage registered and guest customers
Customer Database
View and manage all customers in one place:
- Complete customer list with contact information
- Search by name, email, or phone number
- Filter by registration status (registered vs guest)
- View order history for each customer
- See total spent and order count
Customer Analytics
Top Customers
Identify your best customers by total spending and order frequency.
Customer Lifetime Value
See average order value and repeat purchase rate.
Geographic Distribution
Understand where your customers are located across Bangladesh.
Acquisition Channels
Track how customers found your store (direct, social, search).
Customer Communication
Stay connected with your customers:
- Click-to-call phone numbers
- Email addresses for follow-ups
- Order notes and customer preferences
- Delivery address history
Reviews & Ratings
Customers can leave reviews on products they've purchased:
Review Management:
- Approve or reject reviews before they go live
- Reply to customer reviews publicly
- 5-star rating system with written feedback
- Photo uploads from customers
- Verified purchase badges
Advanced Features
AI content, reviews, FAQ, and Meta Pixel
AI Content Generation
Generate professional product content with one click using AI:
Product Descriptions
AI writes compelling product descriptions in both English and Bangla:
- Marketing-focused copy that sells
- Automatic specification tables
- Natural Bangla translations (not word-for-word)
- Editable after generation
Title Enhancement
AI improves product titles for better SEO and clarity:
- Adds relevant keywords
- Maintains bilingual consistency
- Typewriter animation on generation
Flash Sale Content
AI creates urgent, attention-grabbing titles and descriptions for flash sales.
FAQ Insights
AI analyzes customer questions and suggests what to add to your FAQ or product description.
Cost: Less than ৳0.50/month even with heavy use. Powered by GPT-4o-mini.
Product FAQ System
Let customers ask questions before buying:
- Customers submit questions on product pages
- You answer from admin panel
- Answers appear publicly for all customers
- Bilingual support (EN & BN)
- AI analyzes questions to suggest improvements
Advanced Review Features
Photo Reviews
Customers can upload photos with their reviews. Builds trust and social proof.
Verified Purchases
Only customers who bought the product can review it. Badge shows "Verified Purchase".
Admin Replies
Respond to reviews publicly. Show you care about customer feedback.
Moderation
Approve or reject reviews before they go live. Prevent spam and inappropriate content.
Meta Pixel & Conversion API
Advanced Facebook/Instagram ad tracking with server-side events:
Dual Tracking:
- Browser Pixel: Tracks customer actions in real-time
- Conversion API: Server-side tracking that bypasses ad blockers
- Automatic deduplication (no double-counting)
- Better ad optimization and lower costs
- iOS 14+ privacy-compliant
Taxonomy System
Organize products with a flexible category system:
- Unlimited category depth (parent → child → grandchild)
- Drag-and-drop category reordering
- Category images and descriptions
- Show/hide categories without deleting
- Bilingual category names
Global Product Options
Create reusable variant options (Color, Size, Material, etc.) that work across all products:
Benefits:
- Define options once, use everywhere
- Consistent naming across products
- Visual swatches for colors
- Easy to add new values later
Ready to start?
Launch your online store today.
Join business owners across Bangladesh already selling with Ghorer Bazar. Set up in 5 minutes — no tech skills needed.
Have questions? Chat on WhatsApp